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| Awarded ISO 9001:2000 |
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Control Systems Services has been successfully assessed and
awarded certification to the new BS EN ISO 9001 standard.
The customer focussed standard involves the inclusion
of customer satisfaction objectives, showing the level of dedication
that Control Systems Services is willing to provide to all it's
customers.
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The objectives are intended to compliment the activities of the
organisation, which is to provide a first class service. Below
are some the points that emphasise this:
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Our customers will be treated professionally, effciently
and with courtesy at all times
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All enquiries will be responded to within 24 hours
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We will supply a quality service at competitive prices
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We guarantee to give 100% effort towards personal service
and customer satisfaction
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All suppliers are vetted on a regular basis to ensure
that they offer the highest standards, product specification
and competitive prices. The customer therefore recieves the
best product for the best price and Control Systems Services
has the options available to support all
services
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In addition to the ISO internal and external audit requirements,
Control System Services is also committed to ensuring that
internal administration procedures are constantly monitored and
improved. All employees are actively encouraged to be part of these
reviews and, as a result the procedures evolve improving all aspects of
the
services offered.
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